Terms and Conditions
Please review the following terms and conditions, which apply to all services provided at our clinic. These guidelines ensure a smooth experience for all clients and help maintain the highest standards of service.
Age Restrictions:
Clients must be 18 years or older to undergo aesthetic treatments.
Consultations:
Free initial consultations are typically offered to assess your needs and treatment suitability. Some clinics may charge a refundable booking fee for consultations, which will be deducted from the cost of treatment if you proceed.
Booking and Cancellation:
We require advance notice (typically 24-72 hours) for appointment cancellations or rescheduling. Failure to notify within the required timeframe may result in the loss of your deposit or a cancellation fee.
Payment:
We accept various payment methods, including cash, klarna, debit cards, and credit cards. Payment plans may be available for more expensive treatments.
Treatment Suitability and Results:
Our team will assess your suitability for treatments and discuss expected outcomes. While we strive to achieve the best results, individual outcomes may vary, and no guarantees can be made.
Medical History and Consent:
A complete medical history, including any allergies or pre-existing conditions, must be disclosed before treatment. Informed consent is required before any treatment is administered.
Refunds:
Refunds are generally not provided once aesthetic treatments have been performed. Unopened skincare products may be refundable within a specific period, as per our policy. Partial refunds for courses of treatments may be offered under certain circumstances, subject to approval.
Adverse Reactions:
If an adverse reaction occurs, appropriate medical care will be provided. Refunds may be considered for proven adverse reactions, subject to medical evidence.Contact us at support@eqaesthetics.com for questions related to refund policy.
Confidentiality and Data Protection:
All personal information is confidential and handled in accordance with data protection laws to ensure your privacy.
Complaints:
We are committed to addressing any concerns you may have. Please contact us directly with any complaints, and we will do our best to resolve them promptly.
Intellectual Property:
Photos and videos may be taken during treatments for promotional purposes, unless otherwise stated by the client. These will be shared on social media platforms unless the client opts out.
Website Use:
The clinic’s website is governed by terms and conditions related to its usage, including restrictions on misuse and data collection. Please refer to our website’s full policy for details.
Other Terms:
Additional terms may apply to specific treatments, promotions, or gift vouchers. Please check with us for further details.
Important Notes:
Always read and understand the clinic’s full terms and conditions before booking any treatments. If you have any questions or concerns, don’t hesitate to reach out to our staff for clarification. It is recommended to keep a copy of these terms for your records.
Disclaimer:
These terms and conditions apply to all services provided by our clinic in Birmingham and London, UK.
